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Privacy Policy

LLANO ESTACADO WINERY, INC. has created this privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.

We use security measures to protect against the loss, misuse and alteration of data used by our system.

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information.

When you register, place an order or provide your personal information to us for any other business purpose, we may collect your name, address, email address, phone number and credit card information. We may also request additional information. We use this information to process your requests and to communicate with you about your orders.

We may use your name and contact information to notify you of special offers and events. Any email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.

If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.

The provisions of this policy are subject to change, and LLANO ESTACADO WINERY will post changes to this privacy policy on this page.

We respect and protect your privacy. We do not sell, rent, or share any portion of our customer mailing list to third parties.  All orders placed via this website require a credit card. Upon submitting an order, all credit card numbers are transmitted via secure and encrypted methods to keep your personal information safe. Credit card information is used to verify that the purchaser is at least 21 years of age or older.  This information is also fully encrypted.

Security Policy

For your security, our web-based ordering process utilizes the most up to date Secure Socket Layer (SSL) technology. The software ensures that all sales transaction information is transferred safely via encrypted methods.

Returns/Exchanges

At Llano Estacado Winery your satisfaction is our priority. If for any reason you are dissatisfied with your order please contact us within 3 days of receipt of your order for assistance. Call us at 806-745-2258 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

Shipping Policy

Please note: Wines may be sold and delivered only to persons who are at least 21 years old. In placing your order, you represent to us that you are at least 21 years old and that the person to whom your wine will be delivered is at least 21 years old. The person accepting delivery will be required to show an ID proving that he or she is at least 21 years old. Consignee is responsible for any reshipment charges for undeliverable packages. Please be sure that the address information you provide is accurate and that there will be someone there to receive the package.

By placing an order you authorize us to act on your behalf to engage a common carrier to deliver your order. Orders are taxed (which may include a tax on the shipping charge) in accordance with state laws. Orders are processed as quickly as possible upon receipt, but may take up to 3 business days to process. Credit card authorization and verification must be received prior to processing. You will be notified and provided with a tracking number at the email address you provide when your order ships.

We can ship DIRECTLY to the following states: AZ, CA, CO, DC, GA, IA, IL, FL, MN, MO, NC, NM, NV, NY, OR, TN, TX, WA, WY. Individual state bottle limits will apply, please contact us for details: 806-745-2258.

This policy was created on December 29, 2006, and edited March 15, 2016

© 2016 Llano Estacado Winery  |  3426 EAST F.M. 1585  |  LUBBOCK, TEXAS 79404  |  privacy policy  |  customer service  |  1-800-634-3854

 
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