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Terms and Conditions

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Returns & Cancellations

At Llano Estacado Winery, we are committed to ensuring the satisfaction of our customers. We understand that circumstances may arise where you need to return a product or cancel an order. Below are our policies regarding returns and cancellations.

1. Return Policy

Wine Returns: Due to the nature of our products, all wine sales are final. However, we will replace or refund your order if the product is defective, damaged, or if you receive the wrong item. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-Wine Merchandise Returns: For non-wine items, returns are accepted within 30 days of receipt. The items must be returned in their original packaging, in unused and resellable condition.

Return Process:

  • Contact our customer service to initiate a return.
  • Provide your order number, description of the issue, and a photo of the item if it is damaged or defective.
  • Instructions for returning the item will be provided after the initial contact.

2. Cancellation Policy

Order Cancellation: You may cancel your order within 24 hours of purchase for a full refund. If you wish to cancel an order after 24 hours, please contact us to find out if the order has been shipped. If it has not been shipped, we will cancel the order and issue a full refund. If the order has been shipped, it will fall under the returns policy as described above.

3. Refunds

Refunds will be processed upon the receipt and inspection of the returned item(s). If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, follow the return process mentioned above.

5. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

For more information about our returns and cancellations policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at [email protected] or by mail using the details provided below:

Llano Estacado Winery
3426 E FM 1585 Lubbock, TX 79404
[email protected]
806-745-2258

Terms of Use

Welcome to the website of Llano Estacado Winery. By accessing and using our website, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using this website’s particular services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this site will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this site.

1. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Llano Estacado Winery’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:

  • modify or copy the materials;
  • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • attempt to decompile or reverse engineer any software contained on Llano Estacado Winery’s website;
  • remove any copyright or other proprietary notations from the materials; or
  • transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Llano Estacado Winery at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

2. Disclaimer

The materials on Llano Estacado Winery’s website are provided “as is”. Llano Estacado Winery makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

3. Limitations

In no event shall Llano Estacado Winery or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Llano Estacado Winery’s website, even if Llano Estacado Winery or a Llano Estacado Winery authorized representative has been notified orally or in writing of the possibility of such damage.

4. Accuracy of Materials

The materials appearing on Llano Estacado Winery’s website could include technical, typographical, or photographic errors. Llano Estacado Winery does not warrant that any of the materials on its website are accurate, complete or current. Llano Estacado Winery may make changes to the materials contained on its website at any time without notice. However, Llano Estacado Winery does not make any commitment to update the materials.

5. Links

Llano Estacado Winery has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Llano Estacado Winery of the site. Use of any such linked website is at the user’s own risk.

6. Modifications

Llano Estacado Winery may revise these terms of use for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of use.

7. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Texas and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Contact Us

If you have any questions about these Terms, please contact us at:

Llano Estacado Winery
3426 E FM 1585 Lubbock, TX 79404

[email protected]

806-745-2258